Shipping Policy

Shipping Policy

Order Processing & Tracking

Once your order is placed, shipping information will be available within 3 business days.

You will receive a tracking number to monitor your shipment online within 1–5 business days.

Shipping Carriers & Timeframes

We ship internationally using reliable carriers such as USPS, DHL, FedEx, and China Post, depending on your location.
Estimated delivery times are as follows:

North America

  • USA: 5–9 business days (USPS/DHL/FedEx)

  • Canada: 6–12 business days

Europe

  • Most countries: 8–13 business days (DHL/UPS/Local Postal Service)

  • Germany, UK: 6–13 business days

Asia-Pacific

  • Singapore: 4–8 business days

  • Malaysia, Taiwan, Thailand, South Korea: 4–9 business days

  • Australia: 7–13 business days

  • Philippines: 6–14 business days

  • Hong Kong, Macau: 3 business days

  • Vietnam, Cambodia: 7–13 business days

Middle East

  • UAE: 6–15 business days

Delivery times may vary depending on customs processing, local postal services, and peak season delays.
From August to November, delivery may take 1–2 business days longer due to strict customs inspections.

Countries We Ship To

We currently offer international shipping to most countries worldwide.

If your destination is not listed, please contact us at hi@auvli.com and we will assist you.

Main countries we ship to include:
Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Vietnam, and more.

Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact hi@auvli.com.

Our customer support team will investigate the issue, which may take up to 5 business days.

Wrong or Missing Items

If you received the wrong item or some items are missing, please email hi@auvli.com with photo evidence of the received package.

We will assist you in resolving the issue promptly.

Customs & Import Duties

International shipments may be subject to customs, duties, or import taxes in your country.

These fees are the responsibility of the recipient.

Please check with your local customs office for details on additional charges.